Refund and Return Policy

At Macadi Jewellery, we take pride in creating exquisite custom-made jewellery pieces crafted with utmost precision and care.

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your custom jewellery order, please read our refund and return policy outlined below.

1. Refund Policy

Custom-Made Items

As our jewelry pieces are custom-made to your specifications, we do not offer refunds on custom orders once the production process has started.

This is because these items are uniquely crafted based on your individual preferences and cannot be resold to other customers.

Non-Customized Items

If you have purchased a non-customized item from our standard collection and wish to return it for a refund, you may do so within 30 days of the purchase date.

The item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.

2. Return Policy

Defective or Damaged Items

In the rare event that your custom jewellery arrives defective or damaged, please contact us immediately at within 7 days of receiving your order. We will assess the issue and work with you to either repair or replace the item, depending on the circumstances.

Non-Defective Items

Unfortunately, we cannot accept returns for custom-made jewellery that is free from defects or damage. Each piece is made to order and specifically tailored to your requirements, making it unsuitable for resale to others.

3. How to Initiate a Return

If you believe you are eligible for a return or if you have received a defective or damaged item, please follow these steps:

Contact our customer service team at within 7 days of receiving your order.

Provide your order number, a description of the issue, and photographic evidence of the defect or damage, if applicable.

Our customer service team will guide you through the return process and provide instructions on how to return the item, if necessary.

4. Address for Returns

Macadi Jewellery
54 Victoria Street
Elora, ON, N0B 1S0

Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to return the item, as we cannot be held responsible for items lost in transit.

Once we receive the returned item and verify its condition, we will process your request accordingly.

If you have any further questions or concerns about our refund and return policy, please do not hesitate to contact our customer service team at

Thank you for choosing Macadi Jewellery for your custom jewellery needs. We appreciate your understanding and cooperation regarding our refund and return policy.