Frequently Asked Questions

After browsing this page, if you have any additional questions please contact us

  • DO I NEED TO MAKE AN APPOINTMENT?

    Yes, Please schedule an appointment with Mandy (mandy@macadi.ca)
    We are a custom design studio, so we do require an appointment to meet with you. Otherwise, we are busy working at the bench.

     

  • CAN I USE MY OWN DIAMONDS + GEMSTONES?

    We will fully inspect your diamonds and gemstones before committing to place them into a new piece of jewellery. We cannot take responsibility for the gemstones and diamonds we are removing from a current piece of jewellery. However, we take the most care while removing them. Often, coloured gemstones are tricky to remove from a piece depending on how the gemstones are set. After meeting with you, we will be able to let you know what can and cannot be done.

  • DO YOU SUPPLY NEW DIAMONDS + GEMSTONES?

    Yes, we have ethical suppliers who we have built relationships with. We are happy to source conflict free Diamonds, Canadian Diamonds, Lab Diamonds and stunning coloured gemstones for your new piece. Please take a look at our custom portfolio for inspiration!

  • WHAT IS "MYGOLD®"?

    Mandy trademarked the term "MYGOLD®" We stamp it into our pieces that we make out of your existing gold.
    It is our commitment to the environment, to reduce the impact of the fine jewellery industry on our planet. MYGOLD® is a tradition of keeping family heirlooms current, stylish and proudly worn for generations to come.

  • WHO MAKES THE JEWELLERY?

    MACADI currently has two full time Goldsmiths Mandy Deskur and Sarah Peacock. Mandy, MACADI's owner is a trained goldsmith with over eighteen years at the bench. Mandy also holds a B.A in Visual Arts as well as a Gemologist Diploma from the Canadian Gemological Association. She has been designing and creating jewellery for Elora since she opened MACADI in 2007. Mandy's craftsmanship, flowing designs and integrity have made MACADI a destination. Sarah is a bench trained goldsmith with twenty years on the bench. She holds a Gemologist Diploma from the Gemological Institute of America and has designed jewellery in Canada's premier manufacturing house. Sarah also sells her custom jewellery collections in MACADI's boutique.

  • HOW DO I HAVE MY HEIRLOOMS REPURPOSED?

    The process starts when you book an appointment with Mandy. You can do this by sending an email to mandy@macadi.ca Virtual appointments are also available. We will provide you with a quote. Once the quote is approved, we ask for a 50% deposit. We start with several sketches, to help you visualize the new piece and then you choose your favourite option so we can do a final price.

  • CAN YOU REPURPOSE SILVER? We do not repurpose your silver.

  • HOW LONG DOES THE PROCESS TAKE?

    Our turnaround on custom orders is 6-12 weeks. The jewellery industry was once a heritage craft where long deadlines were standard. Internet shopping, machine production and overseas sourcing has pushed traditional goldsmiths towards unrealistic 3-4 week deliveries. We have found that working to this pace means cutting corners, and we have made a decision not to do this. We take the time to make (and sometimes remake) your jewellery properly. Pieces are made on site, by hand and to the highest standards. We hope you won't mind the wait, but we know you will love the piece and see the quality and care that went into it.

  • DO YOU DO APPRAISALS?

    Yes! We have periodic appraisal clinics in the store. Although we are both certified to identify gemstones, appraisals are a very specialized document that require yearly recertification and specialized courses. Having an independent appraiser also reassures our clients that our pricing is unbiased and reflective of fair market value. You may make an appointment to have your jewellery appraised while you wait during one of our clinics. There is a deposit required to reserve time with the appraiser.

  • DO YOU DO REPAIRS?

    Only on MACADI pieces. We approach fine jewellery as an art form and a creation. Jewellery repair and restoration is a specialized field, best left to those who focus primarily on this. It is also risky to repair jewellery made by another goldsmith as we don't know the provenance or history of the piece. We can repair our creations because we are familiar with each solder joint and every curve of the piece.

  • WHAT IS OUR EXHANGE/RETURN POLICY?

    We do not offer returns on custom pieces. You are able to exchange a purchase from one of our ready-made collections within 30 days of receipt.

  • DO YOU OFFER ANY WARRANTIES?

    We do not warranty stone damage, breakage or loss. You may have your jewellery appraised and insured for loss, damage or theft. We offer a warranty against any manufacturing defects. We must see your piece to determine a manufacturing defect. Once another jeweller attempt to work on your MACADI piece our warranty is void. You must provide a receipt of purchase for items being sent in for Warranty work. Shipping charges may apply.