Shipping Policy
Order Processing
Please allow 3 days to process your order. Expect an email within 3 days to let you know your order is on the way!
Store Pickup
Orders can be picked up instore. An email will be sent when your order is ready for pickup. We will then arrange a time that is suitable for you.
Local Delivery
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
MACADI Jewellery is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, Returns and Exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at mandy@macadi.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at mandy@macadi.ca